Returns

WHAT IS THE RETURN POLICY?
Our aim is to ensure your satisfaction with your purchase. If, for any reason, you are not pleased with your order, you may return eligible items for store credit within 16 days from the original purchase date. It’s important to keep in mind that when initiating a return, all tags must be attached, the packaging must be intact, and the product must be unused and unworn.

Important: Please refrain from taping the shipping label directly to the shoe box, as this renders the product unsellable, and the package will no longer be eligible for return. Instead, please package the product appropriately before returning it to us.

HOW DO I INITIATE A RETURN?
Please fill out the form below to begin the return process.

IS THERE ANY FEE TO RETURN AN ITEM?
The customer is responsible for all shipping fees associated with returns. Once your return is authorized, we will provide you with a prepaid shipping label. The cost of the label will be deducted from your store credit balance.

CAN I RECEIVE A REFUND TO MY ORIGINAL PAYMENT METHOD?
The only method of refunds for returns is store credit.

IS MY ITEM ELIGIBLE FOR RETURN?
If you made your purchase at any of our physical stores, eligible products can be returned within 14 days. If you made your purchase online, you have 16 days to return eligible items to account for shipping time. Please keep in mind that special release items, sale items, and products marked as final sale are not eligible for return, and this information will be included in the product description.

WHAT ITEMS ARE NON-REFUNDABLE?
– Products designated as “final sale.”
– Free gifts or promotional items with a retail value.
– Products categorized as limited or special release.

WHEN CAN I EXPECT TO RECEIVE MY STORE CREDIT?
Your store credit will be issued promptly as soon as your return is authorized.

WILL THE STORE CREDIT EVER EXPIRE?
Store credit is valid until used in full and will not expire.